National Data Collection Analysis and Insights Report 2024-2025

As demand for services, spaces, and digital resources continues to grow, many libraries are doing more with less, demonstrating both their resilience and their ability to adapt to the changing needs of their communities.

With more than 1.5 million active borrowers - which is 28.5% of New Zealand’s population - public libraries remain one of New Zealand’s most valued and widely used public services.

During the past year, libraries welcomed 28.6 million physical visitors and 32.8 million virtual visitors, reflecting their role as both trusted community spaces and essential digital gateways.

This impact is delivered through a network of 313 public libraries and 26 mobile libraries, providing a combined 13,064 hours of service every week. Together, they ensure communities across Aotearoa have access to information, learning, and connection, regardless of where they live.

Public libraries also play a vital role in promoting equity and inclusion. Every public library in New Zealand provides free internet access, helping bridge the digital divide and ensuring everyone can participate in an increasingly digital world.

Libraries also offer printing, scanning, and copying services, alongside knowledgeable staff who support customers to build confidence and digital skills.

This commitment extends beyond library walls, with 91% of libraries providing home delivery services, ensuring those who are unable to visit in person can continue to access resources and remain connected to their communities.

To download the full report, click here.