New Survey Confirms Public Libraries Are Cornerstones of Kiwi Communities

Public Libraries New Zealand (PLNZ) has released the results of a landmark national survey, revealing the far-reaching impact of public libraries on community wellbeing, learning, and digital inclusion across Aotearoa.

Conducted in November 2024, the Community Impact Survey gathered insights from over 10,000 library users nationwide. The findings affirm that libraries are not only vital hubs for literacy and learning but also key contributors to community resilience and social connection.

“This survey gives Councillors and local government leaders powerful, evidence-based insights into how libraries improve lives in their communities,” said PLNZ Chair Joann Ransom.

Key Findings at a Glance

• Widespread Usage:
  90% of respondents borrow physical items from their local library. One-third also access digital collections such as eBooks and audiobooks.
• Technology Access:
  24% use in-library tech services like Wi-Fi, printers, and scanners—highlighting libraries’ role in bridging the digital divide.
• Wellbeing and Belonging:
  • 85% said the library increases their sense of happiness and wellbeing.
  • 70% reported a stronger sense of community belonging through their library.
• Literacy and Lifelong Learning:
  • 87% credited the library with encouraging their love of reading.
  • 38% said it directly helped improve their literacy.
  • 21% improved their computer skills at the library.
  • Nearly half (48%) said the library supported their study and learning goals.
• Unexpected Use Cases:
  Surprisingly, 43% of respondents reported using the library for purposes other than the 21 common options surveyed—underscoring the library’s role as a flexible, inclusive community space.

“This wide-ranging use shows libraries are far more than book depositories—they are thriving, evolving community anchors,” said Bernie Hawke, PLNZ Executive Director.

The full report is available to download at: www.loveyourlibrary.org.nz

Authorised by Joann Ransom, PLNZ Chair